If you see this message, first try signing in again. In other words, the actual email address on your account is different than the one you typed in. The “Account doesn't exist” message is usually caused by a mistyped or incorrect email address. If you see an “Account doesn't exist” error when you try to sign in to Dropbox, you may have signed up for a Dropbox account with a different email address. I’m seeing an “Account doesn’t exist” message If you have a paid Dropbox subscription, you can use our credit card lookup tool to find the email address associated with a charge. In the list of shared folder members, the person will be able to see the email address next to your name.

(ellipsis icon) next to the shared folder name. If you’re a member of a shared folder, another member of that folder can look up your account’s address. You'll see the email address for your Dropbox account at the top of the list.On Android: Tap the Menu button on your phone, then tap Settings.You'll see the email address for your Dropbox account there. Open your Dropbox desktop app preferences.How to find the email address on your Dropbox account

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